You have probably seen articles discussing the benefit of bespoke software. But what is it? More specifically, how can using bespoke software help more than using a more standard “off the peg” equivalent? This is something that is worth knowing as it could be a massive benefit to your business, both in the short and long term.
If you are looking to buy a suit, you may choose to get one from a shop. It’s fine, feels comfortable but may not necessarily be ideal for you. A bespoke suit is one that has been designed for your body, made to make you feel comfortable and is not created for anyone else.
The same is true of bespoke as opposed to “off the peg”. It may be that the software you use does the job. However, it can also mean that you are paying for features that you don’t really need. Furthermore, you can end up having to replace this template when it doesn’t meet the requirements of your growing business.
One of the biggest advantages of a bespoke setup is that it is not only designed for your needs in the short term but can also be adjusted as your business grows and develops.
It can also be reassuring for customers, knowing that you have made the investment into creating a software setup that has been designed with their needs in mind. For example, you can make sure that someone calling into your phone centre is directed to the right department and that they do not need to repeat the same information if they need to get transferred.
More automated features can also cut out a lot of needless hassle for your team. If people make the same day to day enquiries, you can use automated systems to give them the information they need. This then means that someone can be on call if the situation requires someone to deal with an issue in person.
The right setup can also make businesses more efficient. For example, a pharmacy won’t end up accidentally sending out multiple prescriptions by mistake while manufacturing companies can cut down on slower processing by converting a quote into a sales order with a single click.
Another good example is restaurants. No need to worry about getting an order wrong because you can’t read the waiter’s handwriting, it’s all in the system. A more efficient delivery system reduces the risk of incorrect orders, cutting out extra costs as drivers have to take back an incorrect order and come back with the right one.
We want to help
At Streamsoft, we want to make sure that the tailored software you get is specifically geared to what you want, with no needless additional features and a setup that will work best for you and your team. This is why we work closely with our clients, from the initial concept discussions right up to when the software goes live.
For more information on our bespoke software and to discuss your needs please contact us today.