The old saying “Time is money” is a saying that only becomes truer in the modern technological era. Anyone who spends too long on hold is likely to let people know, with social media spreading this disgruntlement all the faster. In order to prevent this, you can improve the efficiency of your business by streamlining your operation with bespoke software.
Some routine activities end up taking up more time than they should. For example, if you are working in a call centre and you need to fill in the same details over and over, then this can be frustrating for both you and the person on the phone (especially if you need to keep repeating the same details).
It is a simple fact- humans make more mistakes than automated systems. By using a bespoke system, you reduce the amount of mistakes that are made in a process.
Furthermore, if you cut out mistakes, you also cut out more tasks for your team to do- the customer doesn’t need to report what has happened, this doesn’t need to be recorded, and it means you become more efficient.
The bane of a lot of employee’s lives is paperwork, especially if it isn’t necessary. In fact, any additional admin can make the work situation more complicated. With a bespoke software setup, you can identify the areas where additional paperwork or admin isn’t needed and simplify the process.
It can be frustrating for customers if any necessary information isn’t updated quickly. With automation, you can provide up to the minute information. For example, if you are having problems with getting stock in, you can let people know as it happens, so your customers can adapt to this accordingly.
Another massive benefit of a bespoke software package is that it is designed to suit your business and what you require from it. This means there are no unnecessary programs, updates that make it harder to use, or the need to retrain when changes are made.
This also means that if your company grows, it can also be adjusted in order to adapt, allowing you to continue having the benefits of an efficient system.
As businesses use different forms of technology, there is the danger that you lose an element of brand identity, especially when using software identical to other rival businesses. Using a bespoke software allows you to have better control of brand identity (such as consistent reports, automated messages, etc.), making it easier to retain employees and improving customer loyalty, as customers are more likely to stick with a brand they trust.
We can help
Different companies will have different needs. This is why at Streamsoft, we work closely to ensure our clients get the software best suited to their individual requirements. To find out more about what we can offer, please contact us, and we will be happy to discuss a tailormade bespoke software solution that will suit you.