You may have heard the saying “Don’t work harder- work smarter.” Sometimes people may find themselves working very hard at tasks that do not result in increased productivity. One issue with this can be the software you use. Here are a few examples of how to increase productivity with bespoke software.
One problem with standard software packages is you may not know what is most useful in terms of how to address your specific issues. A tailored solution will look at what particular issues your business has and create software designed to suit you and your team.
Cut out the busy work
Integrated systems remove a lot of the busy work that comes with certain systems that require you to put the same information in over and over again. The chances are you have had this at some point, talking to a person in a phone centre, getting transferred and then having to repeat yourself. By having a setup that gives everyone access to the same information, it cuts out a lot of the frustration and hassle.
As well as improving the customer experience, bespoke software can improve communication between your team members. For example, an integrated chat system can remove a lot of repeated memos that get sent around, as well as allowing people to have their questions addressed quicker, making the whole process more efficient and less frustrating for everyone involved.
It is also a good way to have a wider conversation, allowing for a better flow of ideas to further improve standards in your business and giving people more motivation as they will feel more included in the process of how your business works.
Better customer feedback
No matter how good your business is, there will be times when mistakes are made. Whether it’s the wrong delivery, a steak and kidney pie delivered to a vegan by mistake or someone being given the wrong information on the website, these are all issues that need to be addressed.
While standard software packages include this to a degree, by having a more integrated setup it becomes a lot easier to deal with feedback a lot quicker. Customers can be frustrated when mistakes are made but often will be a lot more forgiving if you act swiftly and address their concerns. If you really get it right, the customer will recommend you for your efforts to deal with any problems.
As more people work remotely, having a bespoke system that anyone can access can allow for more flexible working, as well as being useful if you are at an event such as a conference or trade fair.
We are here to help
At Streamsoft we want you to get the most from your software. Our packages are designed to be flexible, so we can adjust as your business grows. We involve you from the initial pitch right up to the point when the software is live tested. To find out more and discuss your needs in more detail please contact us today.