There is the old cliché that “time is money.” This is even more true in the modern world, where the longer a person is on hold or has to wait for you to get back to them the more likely they are to choose another company for their services. In order to make your business as efficient as possible, it is recommended that you get bespoke software.
How quickly you access data will affect how efficient you are. The problem is most businesses have multiple platforms where data can be accessed, and it is this that can often cause delays. For example, instead of having a separate accounting program and one for the contact details of a client, you can have them all available in one place.
There are usually some frequently asked questions that a business will receive. For example, if you run an ice cream parlour, people will ask what flavours you have, whether or not you serve gelato, do you have dairy free options and so forth.
These are all important questions, but the time spent answering them would be better spent serving people. With an automated response, these basic questions can be addressed without having to manually fill in a response. This can also apply to other tasks, such as processing invoices, inventory management, and can even be tailored based on the responses of customers.
Can grow with you
One of the problems with an “off-the-shelf” option is eventually it becomes obsolete. It may be that the basic package worked when you were a smaller business, but you outgrew it. While using this type of software may be initially cheaper, having to replace it with another package, later on, is likely to be more expensive in the long term.
A massive advantage of using a bespoke setup is that it can be adjusted and made to grow with your business over time, as well as adapting in order to meet the specific demands of your customers. Equally, if new legislation requires changes, it can be changed to meet any new requirements as well.
There is also the fact that this can give you a competitive advantage- a lot of sports people have talked in recent years about “marginal gains,” and this is equally true in business. Just as a slightly better diet or visualisation technique could get better results, so too can having a better tailored software setup compared with your competitors.
We can help
At Streamsoft, our bespoke packages are specifically designed to meet the requirements of our clients. We start from a blank sheet of paper and work from there, gauging what they want and designing the software around those needs. It is not always the easiest thing to explain, which is why we strongly recommend people get in touch so we can talk to them.
If you would like to make your business more efficient and have software that grows with your company, please contact us today so we can show you how to make the most from your business.